We are proud to announce that we are now a Clean Energy Council Approved Solar Retailer. This means that we have been accepted and have signed the CEC Solar Retailer Code of Conduct.
The scheme aims to lift the bar higher than the minimum requirements set by the government to bring a better standard of service within the solar industry.
What does it mean for Sunbank Solar?
We have gone through a rigorous process to become an Approved Solar Retailer. This means that we have shown responsible sales and marketing activities and have committed to solar industry best practice.
Furthermore, our installers are certified and trained to ensure your system meets industry best practice standards.
Why you should buy from an approved retailer
The Clean Energy Council manages the code of conduct and always ensures that their approved retailers comply with its strict requirements. Buying from an Approved Solar Retailer ensures that:
- You know you are getting a quality product
- You’re a using a company that follows industry best practice
- Your system operation is backed for a minimum period of five years
- You have confidence in the safety, performance and reliability of your solar panel system.
- The company you have chosen has gone through a rigorous process to become an Approved Solar Retailer.
Sunbank Solar’s commitment to you
As an approved retailer we ensure that our sales representatives act ethically and provide you with the necessary information you need regarding your purchase. We will provide you with a standard minimum warranty period of five years on the operation and performance of the whole solar system.
Following your installation, we will ensure that you are provided with the required documentation. We will maintain a fair and transparent complaints process, and should you need to complaint we will get back to you within 21 days.