• Complaints

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Complaints & Resolutions
Any concerns, complaints or feedback can be lodged directly to Sunbank Solar to our Customer Care team via the form on this page or via mail to Sunbank Solar PO Box 967 Eltham Victoria 3095.


Any lodged or written complaints will be addressed within twenty one (21) days of received documentation.

Download Complaints Policy here

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In case you didn’t already know, the Victorian solar panel rebate was unexpectedly halted on April 12th due to all 30,000 allocations being filled. It came as a shock to both installers and customers alike. You may be left wondering what happens now and what position you are left in. 

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